Terms and conditions of sale
(i). Description
The company Marlène Venant EI, also known as Marlène Venant Languages Music (trade name), provides online foreign language lessons. It is located at N° 15, chemin Touton, 33140 VILLENAVE D'ORNON, in France.
The "Costumer(s)" corresponds to the beneficiary(ies) of Practical And Musical French's services.
The "Workshops" correspond to all the services offered by Practical And Musical French to the Customers as part of its teaching commitments.
The "Booking" corresponds to the commitment made by the Customer and/or his/her legal representatives to take advantage of the Workshops offered by Practical And Musical French in return for payment of the price.
(ii). Booking conditions
Any Booking for a Workshop appearing in the online Workshops on the www.practicalandmusicalfrench.com website implies prior consultation and acceptance of these general terms and conditions of sale.
The general terms and conditions of sale may be modified and/or updated at any time, however they are valid on the day the order is placed. Clicking to validate the order implies full acceptance of these terms and conditions. This "click" has the value of a digital signature.
Booking for Workshops offered by Practical And Musical French are made by full payment, in advance, on the practicalandmusicalfrench.com website. As soon as payment has been received, the customer will receive an e-mail confirming that the workshop has been booked.
(iii) Booking rules
Private/1 to 1 Workshop booking may be made, at the earliest, 30 days before the workshop start time and, at the latest, 2 days before the workshop start time.
Cancellations are permitted up to 24 hours before the private/1 to 1 workshop start time directly from ‘My account’ personal page or by email to practicalandmusicalfrench@gmail.com for those who have not created a personal page.
Reschedules can be made up to 48 hours before the private/1 to 1 workshop start time directly from ‘My account’ personal page or by unequivocal email to practicalandmusicalfrench@gmail.com for those who have not created a personal page.
A waiting list is available for group master workshops when they are full. To access the list, you must be a Customer member, i.e. have created a member space on the site. In their member space, Customers can access a waiting list of up to 8 participants. When a place becomes available, it is reserved for 1 hour for the first customer on the list. If, at the end of the hour, the Customer has not made a Booking, the place is offered to the next customer on the waiting list.
(iv). Quality of internet connection
Practical And Musical French uses fibre optic to obtain a high-performance Internet connection and optimum interactivity. She is also equipped with Zoom software for smooth videoconferencing. However, Practical And Musical French cannot be held responsible for the inadequacy of a Customer's Internet connection or the poor quality of the Customer's equipment (microphone, headphones, speakers, computer, etc.) and cannot be held liable for any damages paid by Practical And Musical French.
(v). Pricing
Workshop prices are quoted in euros and are exclusive of tax for European Union countries (VAT exemption, article 283-2 of the General Tax Code) and for non-EU countries. The prices indicated do not include the costs of processing the transaction.
The total price of the Booking is indicated in the basket.
Practical And Musical French reserves the right to modify its prices at any time, but the services will be invoiced on the basis of the rates in force at the time of the Booking.
(vi). Terms of payment
Bookings for Workshops offered by Practical And Musical French are made in full payment, in advance, on the practicalandmusicalfrench.com website. All payments must be made in euros by credit card or via the secure PayPal system. Bank charges for international payments are payable by the Customer.
(vii). Cancellation and refund policy
(vii.i). When booking a private or “1-on-1” workshop, Customers who have created a personal “My Account” page have the option to reschedule or cancel, allowing them to make changes to a private or “1-on-1” workshop Booking at least 24 hours in advance. Practical And Musical French is required to refund the Customer within 14 days of the date of cancellation.
In the case of a booking for a private or ‘one-to-one’ workshop, any Customer who has not created a ‘My Account’ page and who wishes to cancel a booking must submit a request to do so at least 24 hours before the scheduled start time of the workshop. To exercise his/her right to cancel, the Customer must notify his/her intention to cancel a Workshop by e-mail to practicalandmusicalfrench@gmail.com in an unambiguous manner, expressing his/her wish to withdraw.
Once this deadline has been met, Practical And Musical French is required to reimburse the Customer within 14 days of the date of cancellation.
(vii).ii. Refunds will only be made by bank transfer. For transfers outside the European Union, the corresponding bank charges and payment costs will be charged to the Customer.
(vii).iii. If a Workshop is cancelled by Practical And Musical French, the Customer will automatically receive a full refund of the sums paid to Practical And Musical French. In this case, the cancellation or postponement of a Workshop cannot give rise to the payment of damages by Practical And Musical French.
(vii).iv. Workshops cancelled after they have started are non-refundable, except in the case of serious illness. In this case, the Customer must provide a medical certificate proving his/her inability to follow the Workshop.
(vii).v. Discipline: Practical And Musical French reserves the right to exclude from group Workshop any Customer who is rude or disrespectful to other Customer or to the trainer.
(viii). Waiver
Practical And Musical French's failure to invoke any of the present clauses at a given time shall not constitute a waiver of its right to invoke the same clauses at a later date.
(ix). Sunset clause
In the event that certain clauses of these General Terms and Conditions of Sale should be null and void, this shall not affect the content or validity of the other provisions. The invalid provision should then be replaced by an applicable clause that comes as close as possible to the content and economic value of the original clause.
(x). Applicable law and jurisdiction
These General Terms and Conditions of Sale are governed solely by French law. In the event of a dispute arising between the auto entreprise and the Customer(s), the search for an amicable solution will be preferred. Failing this, the matter will be brought before the French courts.